Whether you have questions about our platform, need technical support, or want to discuss a consulting engagement, we're here to help. Reach out to our team and we'll respond promptly to your inquiry.
Our team typically responds to inquiries within one business day. For urgent technical support issues, please include "URGENT" in your subject line.
We handle three main types of inquiries. Let us know what you need and we'll connect you with the right team member.
Questions about our free website scans, premium reports, or eight-category scoring methodology. We're happy to explain your results and provide guidance on improving your scores.
Technical support for our Content Intelligence platform including newsletters, blog generation, social media publishing, and knowledge base features. Help with account setup, billing, and subscription management.
Inquiries about our AI business consulting services, including operations automation assessments, AI strategy development, technology evaluations, and implementation support. Let's discuss how we can help your organization adopt AI effectively.
Response Time: We typically respond to all inquiries within one business day during regular business hours (Monday-Friday, 9am-5pm EST). For urgent technical support issues affecting production systems, please include "URGENT" in your subject line for faster routing to our support team.
Consulting Inquiries: For consulting engagement requests, we'll schedule an initial discovery call within 2-3 business days of your inquiry. These calls typically last 30-45 minutes and help us understand your needs, answer questions about our services, and determine if we're a good fit for your project.
Technical Support: Platform users with active subscriptions receive priority support. For account-specific issues, please include your account email address in your message to help us locate your account quickly.